Crystal Workforce is looking for an energetic individual in various departments, who are willing to work or want to build career in Customer Support and Sales. This is a full-time afternoon on-site job at Gulshan-e-Iqbal for both Males and Females (Timings 12 pm to 9 pm)
Your responsibilities will as below
• Handle incoming customer inquiries via phone, email, and chat promptly and professionally.
• Report Management on software and phone to manage customer calls effectively.
• Listen actively to customer concerns and provide accurate and timely solutions.
• Generate leads through Website, Facebook marketing by posting posts in groups and answer queries of clients in messages.
• Resolve customer complaints and service issues while maintaining a positive attitude.
• Assist clients in understanding products and services offered by us
• Document customer interactions and maintain detailed records of issues and resolutions.
• Collaborate with a team of 20 to ensure a seamless service experience for customers.
• Meet performance metrics and targets set by management to drive team success.
• Contribute to team meetings by sharing insights and suggestions to improve customer service processes.
Education
• Minimum Intermediate or A/O level We encourage BBA / BS Graduates
• Good communication skills and English is must
• Knowledge of Ms Excel, Ms Word, Internet Explorer and Browsing is must.
• A creative and open mind with a great aesthetic sense Experience
• Fresh or Experienced
Salary Range:
• Pkr 15k to 35k (For Beginners)
• Competitive salary plus commission (Experienced )
Timings
• Afternoon Shift (12 pm to 9 pm (Mon – Friday), 12pm to 6pm (Saturday))
Apply at [email protected]
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